Contact Centre Agent

Reporting to the relevant manager, the Contact Centre Agent will respond to customer queries and resolve customer issues promptly at a contact centre in Durban, KwaZulu-Natal.

We are committed to a fair, inclusive and professional workplace. Ongoing learning and skills development are encouraged. The successful candidate will follow clear processes and quality standards. Suitably qualified candidates are encouraged to apply before the closing date.

Key Responsibilities

• Capture and update customer information accurately
• Maintain a friendly, helpful and professional manner
• Escalate complex queries to the relevant team
• Resolve customer issues promptly and professionally
• Respond to customer queries by phone, email and in person
• Meet service levels and quality standards

Requirements

• Grade 12 / Matric
• Excellent verbal and written communication skills
• A patient, customer-focused attitude
• The ability to work shifts where required
• Call-centre or customer-service experience (advantageous)
• Computer literacy and accurate data capturing

Qualifications

Grade 12; a relevant certificate is an advantage